Support
Email support@viziplayer.com and we will get back to you.
Something not working? The troubleshooting guides go through what to do when a playlist will not load, something will not play, a download fails, or Vizi+ or your playlists are not on another device.
Adding a playlist
What kinds of playlist does Vizi play?
Two kinds. An Xtream Codes sign-in: a server address with a username and password (a LinkACode ID can stand in for the address). And an M3U link: the web address of an M3U playlist, with a separate TV guide link if yours came with one. Both go in on the same Add Playlist screen.
How do I add a playlist?
Tap Add Playlist on the Home screen. For an Xtream Codes sign-in, fill in the top part, “Server or LinkACode”: the address (or a LinkACode ID), then the username and password. For an M3U playlist, paste its link into M3U URL under “M3U link” instead. Then tap Add Playlist. To add another later on an iPhone or iPad, go to Settings → Sign Into & Manage Your Playlists. Step by step: sign in with Xtream Codes.
Vizi asks for a playlist. Where do I get one?
From your own media server, or from a service you already hold an account with. Vizi is a player: beyond a small invented demo library it supplies no content, and it has no way to find an address for you. If you do not already have one, it has nothing to show you. See acceptable use.
When something is not working
My playlist will not load
Vizi says why under the playlist, in Settings → Sign Into & Manage Your Playlists on an iPhone or iPad. Most often the address has a typing mistake (check it character by character, including any port number after a colon) or the username and password are not quite right: they are case-sensitive. Tap the playlist to correct them, or swipe left on it and tap Refresh to load it again. If it will not load in another player either, the server is the problem, and only whoever runs it can fix that.
A channel, film or episode will not play
When Vizi says “This didn't play”, tap Try Again. If nothing on the playlist plays, refresh the playlist: its sign-in may have stopped working. If one item fails while the rest are fine, a refresh also picks up anything the server has moved since the playlist last loaded. A server may let only so much play at once, so stop anything playing from it on your other devices and try again. If the same item fails in another player too, it is the server or the file, not Vizi.
The TV guide is not showing
Vizi has no guide of its own: it shows what is on now and next wherever your playlist supplies the listings. Most M3U playlists name their own guide and Vizi finds it; if yours came with a separate guide link, put it in TV Guide Link (Optional) when you add the playlist, or on an iPhone or iPad tap the playlist in Settings → Sign Into & Manage Your Playlists, paste it into Guide link (optional) and tap Save changes. The full guide, which you can scroll through, and catch-up are part of Vizi+, again only where your playlist supplies them. More: add a TV guide to your M3U playlist.
Where do I get help with a LinkACode ID?
For the code itself, such as buying one or changing where it points, see LinkACode's help pages. If Vizi says “That code isn't active”, check the code with whoever gave it to you: codes can be changed or switched off at any time. If it says it “couldn't check that code”, check your connection and try again. How codes work in Vizi: Link Your Playlists.
Your account
I signed in on a new device and my playlists are gone
That is intended. Sign-in details never reach us, so a new device needs them entering again — and nothing syncs between devices, so favourites and history start afresh there too.
I have hit the five-device limit
On one of your devices that is already signed in, open Settings → Vizi Account & Vizi+ (on a TV, Settings → Vizi Account) and remove one you no longer use; then sign in on the new one. If you no longer have any of them, email support@viziplayer.com from the address on the account and we will clear one.
I want my account deleted
Settings → Vizi Account & Vizi+ → Delete my account, in the app on a phone or tablet. Or see deleting your account.
I want to report misuse of the app
Email abuse@viziplayer.com. See acceptable use for what we can and cannot act on.