Support
Email support@vizioneplayer.com and we will get back to you.
Common questions
Vizione asks for a playlist. Where do I get one?
From your own media server, or from a service you already hold an account with. Vizione is a player: it supplies no content, and it has no way to find an address for you. If you do not already have one, it has nothing to show you. See acceptable use.
I signed in on a new device and my playlists are gone
That is intended. Sign-in details never leave your device, so a new device needs them entering again. Your playlist names, favourites and history come back on their own — you are only re-entering the sign-in details.
Something will not play
Nearly always the server rather than the app. Check the address is right, that the sign-in details still work, and that the server is not already at its limit of simultaneous connections. If the same item fails in another player, it is not Vizione.
I have hit the five-device limit
Sign in, open More → Vizione Account, and remove a device you no longer use.
I want my account deleted
More → Vizione Account → Delete account, in the app. Or see deleting your account.
I want to report misuse of the app
Email abuse@vizioneplayer.com. See acceptable use for what we can and cannot act on.